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Customer Support


Context Help

If you get lost inside our Control Panel, the first thing you should do is press the Help button, which is visible on each page. A context menu will show up. It offers elaborate info about all the actions that you can carry out on the given page. Each pop-up window shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have a huge selection of instructional video clips illustrating how to use our web hosting Control Panel. They're designed for those of you who would like to see how things are being done rather than just reading articles. Thus, everyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't find the solution you are looking for, have a gaze at our extensive Frequently Asked Questions section, which includes questions asked by real people and offers real solutions. We regulary "revamp" our FAQ database with new articles in an attempt to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions section either, you can contact our excellent team of support engineers available 24-7 and eager to assist you with any problem. Each support ticket you send will be responded to within sixty minutes (the average trouble ticket response time is only 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 306764

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com